Complaints & Feedback

We Welcome Your Feedback

At TADQ, we are committed to providing high-quality, respectful, and person-centered services. We value your feedback, as it helps us continually improve and better meet the needs of our clients and community. Whether you have a compliment, suggestion, concern or complaint, we encourage you to let us know.

We are committed to treating everyone with dignity and respect, handling all feedback fairly, confidentially and promptly and ensuring you can raise concerns without fear of disadvantage. If you wish, you’re welcome to have a family member, advocate or representative support you throughout the process.

Make a Complaint

You have the right to raise concerns about the quality or safety of supports and services.

If you’re unhappy with a service or experience, you can use this form to tell us what happened. We’ll review your complaint fairly and work with you towards an appropriate outcome.

If you prefer not to use the online form, you can contact us by emailing info@tadq.org.au or calling 07 3216 1733. One of our staff members will be happy to assist you through the complaints process.











Not Satisfied with the Outcome?

If you are not satisfied with how we have handled your complaint, you may wish to contact the NDIS Quality and Safeguards Commission

Contact the NDIS Commission 

  • Call 1800 035 544
  • Open from 9am – 5pm in all other states and territories.
  • Closed on public holidays in your state or territory.